Protecting Properties For 25 Years
The Growth of The Chris Lewis Brand
It’s our birthday! Chris Lewis Fire and Security hits 25 years to the day since its inception. We take this opportunity to look back at the company’s history and the values that drive this Oxford-based company. It was founded with an objective that remains at the heart of the organisation 25 years on: to put customers first. It is this desire to listen, exceed expectations and provide systems tailored to customers needs than has seen the company go from strength to strength and become Oxford’s largest independent fire and security experts.
Chris Lewis Fire & Security (originally named Chris Lewis security services) was started by current CEO Chris Lewis in 1993. He saw that there were many companies out there installing security products but that often the service and technology advice they gave was far from inspiring. Chris Lewis wanted to set his business apart from the pack by providing innovation, bespoke design, installation and maintenance service to meet the specific needs of its clients, and to offer a level of service support superior to its competitors.
Making things easier for customers.
The desire to provide better service and latest technology was paramount and in order to deliver on this pledge the organisation looked carefully into what customer’s pain-points were and aimed to make service a better experience. Chris Lewis was seen as the go-to pioneering place that brought many of the original IP products to market.
A one stop shop.
One problem that came up time and time again was the need to have a different supplier for fire prevention and another for security. We are able to offer a wide range of both fire and security systems – meaning one consultant, one quote and one installation for all your needs. In 2008, we took this idea even further with the formation of our sister company Chris Lewis Smart Home – so that customers could be provided with an even greater range of products – all under one roof.
2016 saw a new direction for the brand with the unification of Fire & Security and Smart Home – under the umbrella of the Chris Lewis Group, this further strengthened our presence as the largest independent local provider of its type.
You’re never left hanging.
We know that when customers call us they should be made to feel valued, and there is nothing more frustrating than calling a number and having to wait before you get to speak to real person. That is why at Chris Lewis we make sure that every call is answered first time – no queuing, no waiting – just a friendly voice ready and willing to help you with your needs.
Part and parcel of delivering excellent customer service is the ability to provide the latest and best technology and practices. As earlier adopters of both new technology and customer service methods, we have invested to give our customers more. It has been pushing the boundaries that has given us the edge and made our business stand out.
This investment and innovation has led to us having twice won the title for best IT imitative at the Security Excellence awards, as well as Chris Lewis being listed as one of the top 50 Most Influential in Fire and Security 2015, by IFSEC Global.
Customer service training for all.
Chris Lewis Fire and Security has made customer care a priority for every employee.
We ensured every member of the team undertook customer care training. By involving all employees, we are able to deliver a strong and consistent message. The ethos of the company is based on the continuous help, support and personal development. Investment in people over the years has been a priority with apprentice training, management development courses and even degree support.
Dedication and integrity.
Our set of core values promote transparency and a better understanding of the organisation’s ethos – both internally and to our customers.
- Customer first
- Respect others
- Achieve more together
- Exceed customer expectations
- Be accountable
- Deliver exceptional results
But it isn’t just about providing our customers with the latest technology. Something that hasn’t, and won’t change, is our level of dedication, service and experience. At the core of our business is excellent customer service – the ability to listen, understand and deliver the latest products everything our clients expect, and more, is our highest priority. Chris Lewis is now not only a name, but also an instantly recognised industry brand synonymous with quality, technology and superior service and personnel.
In 25 years our passion hasn’t changed, we continue to strive to be the best and the most creative. We are always looking for new ways to improve and find better ways to serve our customers personally and using the latest technology.