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  • 4, Isis Business Centre, Oxford, OX4 2RD
Emergency Response
Emergency Response

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    Job Description

    Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available.

    We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils.

    We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities

    We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.

    The role involves

    • Call closing and PowerBi call management to include invoicing for callout revenue
    • First port of call for all Customer enquiries by phone/email/Hubspot - response time same day for all issues unless otherwise escalated.
    • Support scheduling and bookings for all Maintenances in line with KPIs and in accordance with NSI requirements
    • Booking all corrective calls - within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team
    • Processing of cancellations and ensuring sites closed down on CASH
    • Engineer diary management for designated engineers –
      daily follow-ups and close down
    • Appropriate team cover for holiday and sickness

    General Customer Services

    • Monitoring and key holding amendments
    • Back up for call closing and invoicing
    • Tech/corrective logging
    • Telephone answering as required
    • Assist with allocation of unassigned tickets and daily HubSpot management
    • Updating CASH database