Keeping Our Customers Connected
Message from Chris Lewis CEO
As a business we have taken a number of steps to serve our valued customers in these difficult times. I wanted to update all of you on the measures we are taking as a business to ensure your property stays protected and we stay connected.
We as always will operate a 24-hour helpline for all our contracted customers and have engineers on call outside normal working hours.
In the unlikely case of closure to our office all our staff have the ability to work from home if necessary with full office connectivity.
All normal methods of communication via our cloud service platforms will be available, phone, email and video if you need us.
Where we have access we can also remotely access your systems.
We have the ability to tap into our wider network of companies and subcontractors across the country for further engineering resources if needed.
At this moment we are happy to report that we feel that we have in place a robust system and should not see any drop in service levels but we will be daily monitoring this.
I hope this gives you a level of reassurance you need at this time but please do not hesitate to call the team if you have any questions.
Thank you for your patience and understanding whilst we navigate this challenging situation.
How to get in touch:
Call us on: 01865 782 424