Holding the keys to your kingdom
When it comes to your home security, there's nothing more important. If you can't feel safe in your own home then where can you? Your safety is a priority and through our key holding service, Chris Lewis will look after a set of keys for you so we can respond to a security issue whenever you need us.
By trusting Chris Lewis with a set of keys to your home, you are putting your faith in over 25 years worth of experience, and we promise to be there when you need us the most. Our team of experts are proactive in their approach and extremely quick to react should an incident occur, allowing us to take care of things before you're even aware there is an issue.
What does a key holding service involve?
A key holding service involves entrusting us with a set of keys to your home so that in the case of an emergency, we can be there to support you in whatever means necessary, regardless of where in the world you are. In the event of an alarm being triggered, we immediately access anything such as your CCTV systems whilst simultaneously sending a trained professional to your home to investigate. We then work to resolve the situation in the best way possible, helping you the homeowner deal with whatever situation may arise, even if you are away from home.
We start by inspecting your home and discovering the best locations for your alarms and sensors to be placed, determining what protocol we will take should the worst occur.
You then give us a set of keys, which we will keep safe within our own facilities until they are needed. We will then give you a receipt in return to confirm this transition has taken place.
In the event of an alarm being activated, we send trained members of our team with the keys to investigate the issue. When at your home we will evaluate the cause of the alarm activating, acting upon anything we encounter as quickly and efficiently as possible. Should this be a genuine emergency in which the home has been broken into, our team will alert the emergency services accordingly and also yourself, the homeowner, making sure the situation is well under control.
Whether a false alarm or a genuine one, we will complete a report on the incident, sending all the information to you via email within 24 hours of the occurrence.
If a false alarm is triggered, which we will only establish upon entering the premises, a member of our professional security team will reset your alarm, secure your home, and leave, putting the keys back into the safe storage they were kept in previously.
“Chris Lewis Fire and Security, have high quality and very knowledgeable engineers. They have provided a great service to us for many years now and have never let us down. Their customer service team is extremely responsive and nothing is too much trouble."