Message from Chris Lewis on our response to the Coronavirus (Covid-19)
I would like to take this opportunity to reassure our valued customers that, although our offices are currently closed, we continue to be operational and support your systems to ensure they remain safe and compliant.
“Security & fire safety personnel can play a vital role at this time of national challenge. People working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19”
The safety and protection of your premises is vital at this time. A lot of buildings, especially commercial premises are empty and it is therefore critical that your fire and security systems are properly maintained. This will not only protect your building and contents, but it will reduce the strain on emergency services having to attend an alarm.
Over the years our business has invested heavily in technology and we are confident that we have the systems and processes in place to ensure that we can continue to remain operational and support you and your systems during this extremely challenging period.
The health, safety and welfare of our customers and our employees remains a top priority. We are closely monitoring and following information and guidance issued by Public Health England and the World Health Organisation, as well as our industry bodies, and I would like to outline some of the measures that we have put in place, and precautions that we are taking at this time.
For customers experiencing problems with their fire, security or smart home system, where possible, our engineers, will try to fix the problem remotely. Where remote access to your system is not operational, we will connect with you using online video applications.
We are carefully reviewing requests for engineer visits on a case by case basis and doing the relevant risk assessments, but please rest assured that an engineer will attend your site if it is deemed necessary. Our engineers are working in isolation and are following strict social distancing and hygiene protocols at all times.
If there are any additional or specific precautions that you require our engineers to undertake in relation to Covid-19 before or during a site visit, please don’t hesitate to let us know.
Getting in touch with us
• For general enquiries and non-emergency assistance, please Email us. We will endeavour to respond to you within 24 hours/next working day.
• In an emergency please call 01865 782444. We continue to operate a 24-hour helpline for our contracted customers. Please note, we have updated our telephone options, so please listen carefully to select the appropriate option.
• We have a live chat system on our website, so please do make use of this tool to talk to a member of staff online.
We are committed to maintaining a high level of service at this very difficult time, whilst complying with guidelines and restrictions that have been put in place to protect individuals and contain the spread of the virus. We appreciate your continued business and patience and we very much look forward to opening the office again as soon as it is permitted.
If you have any questions please don’t hesitate to reach out to us.
Message from Chris Lewis CEO
As a business we have taken a number of steps to serve our valued customers in these difficult times. I wanted to update all of you on the measures we are taking as a business to ensure your property stays protected and we stay connected.
We as always will operate a 24-hour helpline for all our contracted customers and have engineers on call outside normal working hours.
In the unlikely case of closure to our office all our staff have the ability to work from home if necessary with full office connectivity.
All normal methods of communication via our cloud service platforms will be available, phone, email and video if you need us.
Where we have access we can also remotely access your systems.
We have the ability to tap into our wider network of companies and subcontractors across the country for further engineering resources if needed.
At this moment we are happy to report that we feel that we have in place a robust system and should not see any drop in service levels but we will be daily monitoring this.
I hope this gives you a level of reassurance you need at this time but please do not hesitate to call the team if you have any questions.
Thank you for your patience and understanding whilst we navigate this challenging situation.
How to get in touch:
Call us on: 01865 782 444