Maintaining security systems to the highest standards during lockdown and beyond
If you have a security system installed at your property, it is vital to have the best support package possible. With social distancing and lockdown measures still in place, dealing with businesses can sometimes be complicated. However, the whole team at Chris Lewis Fire & Security have been working incredibly hard to ensure that we can still offer the highest levels of support to our customers and maintain outstanding levels of service.
Don’t just take our word for it: Customer testimonial
Recently, one of our customers was so impressed by our support that they wrote to us to pass on this feedback:
I have to confess to being totally impressed by the service received from Chris Lewis yesterday.
We had a fault on our alarm system which became both almost nonstop and unbearable starting at around 9.00pm. After about four phone-calls from the monitor, they contacted your service engineers to alert them to the situation.
I was promptly rung by a polite and knowledgeable individual who was able to make a good assessment of the fault, over the phone.
Arriving about 20 minutes later, and an hour before my expectations, he very efficiently analysed the situation which concurred with his initial diagnosis, checked the batteries which he had diagnosed as the likely fault and finally replaced the dud with a spare he had presciently brought with him.
Job done! A night’s sleep for the household, including the dog, was back on the agenda.
We agreed to book a full service on Monday to check the whole system over.
At all times the engineer was fully aware of COVID type risks, and we maintained a correct social distance after mutually agreeing we were both minimal risk individuals.
In short if I were to rate Chris Lewis’s performance on a scale of five the following would be your marks:-
- a) Competence 5
- b) Responsiveness 5
- c) Politeness 5
- d) Analysis and Communication 5
This man needs a pat on the back at a minimum, and a prime chunk of any corporate bonus pool if possible. I would definitely recommend Chris Lewis to other friends on the back of this excellent service.
Mr N Ritchie, Residential Customer
Five Star Service
The Chris Lewis Fire & Security team has pulled together the make sure our customers can get in touch with us quickly and easily. LiveChat is a popular way to instantly chat to one of our customer care team. 94% of our customers have rated us five out of five for this service.
Supporting you every way we can
For some time now Chris Lewis Fire & Security has been investing in the latest technology to help us deliver rapid and effective security support. With the use of remote servicing and maintenance systems we can often fix or diagnose security issues without the need to enter your property. If we do need to visit your home, we always adhere to strict social distancing and hygiene protocol.
Find out more about how you can get better security maintenance support by calling us on 01865 782 444 or complete the form below:
Keeping your security system fixed and serviced with our remote technology
Now, more than ever before, it is vital to keep your premises properly protected. The good news is that Chris Lewis Fire & Security has several innovative remote servicing systems set up. This means that your properties can continue to be protected without the need for us to visit in person.
Call us on 01865 782 444, visit our website for live chat or submit a contact form to find out more about remote servicing
Protecting your property and keeping your alarm system maintained
With social distancing in place, your health and welfare are of paramount importance to us. That is why, whenever possible, we will fix your fire or security system remotely. We can also use on-line video conferencing to help you get your remote maintenance system up and running if you are having any difficulties.
Protecting vacant premises
If your business premises are currently not in use, you will want the peace of mind of knowing that it is still safe and securely protected. If you haven’t had your system serviced recently or are concerned about anything, get in touch and we can usually run a set of remote diagnostic tests to make sure that it is running as it should be. We can also do remote surveys for advice and additional works.
Remote servicing can usually be carried out on:
- Intruder Alarm Systems
- Access Control
- Fire Alarm Systems
Technology to stay connected and protected
Over the years, Chris Lewis Fire & Security has invested in innovative technology to make life easier for you. These advanced systems have enabled us to continue to be operational and keep your alarm systems maintained during this challenging time.
If you need your security system servicing or would like to chat to us about how to access our remote maintenance system, get in touch by calling us on 01865 782 444 or email email@example.com
Message from Chris Lewis on our response to the Coronavirus (Covid-19)
I would like to take this opportunity to reassure our valued customers that, although our offices are currently closed, we continue to be operational and support your systems to ensure they remain safe and compliant.
“Security & fire safety personnel can play a vital role at this time of national challenge. People working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19”
The safety and protection of your premises is vital at this time. A lot of buildings, especially commercial premises are empty and it is therefore critical that your fire and security systems are properly maintained. This will not only protect your building and contents, but it will reduce the strain on emergency services having to attend an alarm.
Over the years our business has invested heavily in technology and we are confident that we have the systems and processes in place to ensure that we can continue to remain operational and support you and your systems during this extremely challenging period.
The health, safety and welfare of our customers and our employees remains a top priority. We are closely monitoring and following information and guidance issued by Public Health England and the World Health Organisation, as well as our industry bodies, and I would like to outline some of the measures that we have put in place, and precautions that we are taking at this time.
For customers experiencing problems with their fire, security or smart home system, where possible, our engineers, will try to fix the problem remotely. Where remote access to your system is not operational, we will connect with you using online video applications.
We are carefully reviewing requests for engineer visits on a case by case basis and doing the relevant risk assessments, but please rest assured that an engineer will attend your site if it is deemed necessary. Our engineers are working in isolation and are following strict social distancing and hygiene protocols at all times.
If there are any additional or specific precautions that you require our engineers to undertake in relation to Covid-19 before or during a site visit, please don’t hesitate to let us know.
Getting in touch with us
• For general enquiries and non-emergency assistance, please Email us. We will endeavour to respond to you within 24 hours/next working day.
• In an emergency please call 01865 782444. We continue to operate a 24-hour helpline for our contracted customers. Please note, we have updated our telephone options, so please listen carefully to select the appropriate option.
• We have a live chat system on our website, so please do make use of this tool to talk to a member of staff online.
We are committed to maintaining a high level of service at this very difficult time, whilst complying with guidelines and restrictions that have been put in place to protect individuals and contain the spread of the virus. We appreciate your continued business and patience and we very much look forward to opening the office again as soon as it is permitted.
If you have any questions please don’t hesitate to reach out to us.
Message from Chris Lewis CEO
As a business we have taken a number of steps to serve our valued customers in these difficult times. I wanted to update all of you on the measures we are taking as a business to ensure your property stays protected and we stay connected.
We as always will operate a 24-hour helpline for all our contracted customers and have engineers on call outside normal working hours.
In the unlikely case of closure to our office all our staff have the ability to work from home if necessary with full office connectivity.
All normal methods of communication via our cloud service platforms will be available, phone, email and video if you need us.
Where we have access we can also remotely access your systems.
We have the ability to tap into our wider network of companies and subcontractors across the country for further engineering resources if needed.
At this moment we are happy to report that we feel that we have in place a robust system and should not see any drop in service levels but we will be daily monitoring this.
I hope this gives you a level of reassurance you need at this time but please do not hesitate to call the team if you have any questions.
Thank you for your patience and understanding whilst we navigate this challenging situation.
How to get in touch:
Call us on: 01865 782 444
The office we be closed from the 24th of December over the Christmas period and we will re-open on the 2nd of January.
We’ll have a skeleton staff in the office on Monday 24th December until 1pm, after which the office will be closed until Wednesday 2nd January. Please leave us a message and we’ll be able to deal with your inquiry as soon as we return to the office.
If you need emergency assistance with your fire or security systems during this time and you have a current contract, our out-of-hours response team will continue to operate as normal over Christmas and the New Year. Just call 01865 782 444 and you’ll be connected to someone who can help.
Thank you from all of us at Chris Lewis Fire and Security have a wonderful Christmas and a happy New Year!