Message from Chris Lewis on our response to the Coronavirus (Covid-19)
I would like to take this opportunity to reassure our valued customers that, although our offices are currently closed, we continue to be operational and support your systems to ensure they remain safe and compliant.
“Security & fire safety personnel can play a vital role at this time of national challenge. People working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19”
The safety and protection of your premises is vital at this time. A lot of buildings, especially commercial premises are empty and it is therefore critical that your fire and security systems are properly maintained. This will not only protect your building and contents, but it will reduce the strain on emergency services having to attend an alarm.
Over the years our business has invested heavily in technology and we are confident that we have the systems and processes in place to ensure that we can continue to remain operational and support you and your systems during this extremely challenging period.
The health, safety and welfare of our customers and our employees remains a top priority. We are closely monitoring and following information and guidance issued by Public Health England and the World Health Organisation, as well as our industry bodies, and I would like to outline some of the measures that we have put in place, and precautions that we are taking at this time.
For customers experiencing problems with their fire, security or smart home system, where possible, our engineers, will try to fix the problem remotely. Where remote access to your system is not operational, we will connect with you using online video applications.
We are carefully reviewing requests for engineer visits on a case by case basis and doing the relevant risk assessments, but please rest assured that an engineer will attend your site if it is deemed necessary. Our engineers are working in isolation and are following strict social distancing and hygiene protocols at all times.
If there are any additional or specific precautions that you require our engineers to undertake in relation to Covid-19 before or during a site visit, please don’t hesitate to let us know.
Getting in touch with us
• For general enquiries and non-emergency assistance, please Email us. We will endeavour to respond to you within 24 hours/next working day.
• In an emergency please call 01865 782444. We continue to operate a 24-hour helpline for our contracted customers. Please note, we have updated our telephone options, so please listen carefully to select the appropriate option.
• We have a live chat system on our website, so please do make use of this tool to talk to a member of staff online.
We are committed to maintaining a high level of service at this very difficult time, whilst complying with guidelines and restrictions that have been put in place to protect individuals and contain the spread of the virus. We appreciate your continued business and patience and we very much look forward to opening the office again as soon as it is permitted.
If you have any questions please don’t hesitate to reach out to us.
Message from Chris Lewis CEO
As a business we have taken a number of steps to serve our valued customers in these difficult times. I wanted to update all of you on the measures we are taking as a business to ensure your property stays protected and we stay connected.
We as always will operate a 24-hour helpline for all our contracted customers and have engineers on call outside normal working hours.
In the unlikely case of closure to our office all our staff have the ability to work from home if necessary with full office connectivity.
All normal methods of communication via our cloud service platforms will be available, phone, email and video if you need us.
Where we have access we can also remotely access your systems.
We have the ability to tap into our wider network of companies and subcontractors across the country for further engineering resources if needed.
At this moment we are happy to report that we feel that we have in place a robust system and should not see any drop in service levels but we will be daily monitoring this.
I hope this gives you a level of reassurance you need at this time but please do not hesitate to call the team if you have any questions.
Thank you for your patience and understanding whilst we navigate this challenging situation.
How to get in touch:
Call us on: 01865 782 444
Chris Lewis Fire & Security shortlisted in three categories
Now in their 19th year, the annual Security and Fire Excellence Awards recognise the very best in the security industry. Chris Lewis Fire & Security has enjoyed repeated success both as finalists and winners over the years, including twice in the Best IT category and once as Security Installer of the Year. We are pleased to learn that we have made the finals once again this year.
Last year the company was nominated in two categories – Small to Medium Security Installer of the Year and Project of the Year.
Security and Fire Excellence Awards 2017
This year Chris Lewis Fire & Security has reached the finals in three categories:
- Medium Security Installer of the Year
- Customer Service Initiative of the Year with Getting Serious about Customer Service
- Training Initiative of the Year with Core Values Training
More than every before this result has been a really team effort, with staff members at all levels providing useful information and details which enables us to put together strong entries.
The Security & Fire Excellence Awards 2017 received a record number of high quality entries again this year. On hearing the news of the nominations Chris Lewis, CEO, commented, “This is a great results and I’m delighted that we have once again been recognised by the Security & Fire Excellence Awards. This year we have invested heavily in training and customer services, so we can be a stronger, smarter and more cohesive team.”
The winners of the 2017 Security & Fire Excellence Awards will be announced at a gala dinner at the London Hilton on Park Lane on 22rd November 2017. The event will be a celebration of all those who work hard to innovate within the fire and security sector.
About Chris Lewis Fire & Security
Chris Lewis Fire & Security is a leader in innovative fire and security solutions. We are recognised as the leading provider of fire and security installations for domestic and commercial premises in Oxfordshire and surrounding areas and specialise in bespoke fire and security.
We pride ourselves on delivering systems that are unique to each customer’s specific requirements, exceeding customers’ expectations and delivering the highest quality of service.
If you have a project that needs a higher standard of fire or security protection, get in touch today
Increase the safety of your business, clients and staff in the real world
Today we are often told that we live in a digital world and with that comes the increasing risk of online crime. Clearly, cyber security is a threat and one should be taken extremely seriously. However, it would be a mistake to do so at the expense of physical security. Our life isn’t just online, we live in the real world and criminals pose just a threat to our physical property and they do to our digital assets.
Hopefully you have passwords and anti-virus software and firewalls to keep all your digital details secure, but how safe are your buildings, assets and paper documents? By protecting your business in the real world, as well as against cyber criminals, you can keep all aspects of your business and life more secure.
Benefit from better security
The correct layers of security won’t just make your business more secure, it will also enhance the legitimacy of your enterprise. Your staff and clients will see the efforts you go to keep them safe and will value it. What’s more, a company that invests in security is saying to the world that you take your business, staff and clients seriously and want to protect them.
How secure is your business?
Could anyone just walk in off the street and enter your business? If so, how far would they get without being stopped or questioned? If an unwanted visitor did enter your building and commit a crime, would you be able to discover the identity of that person? Would you be able to present any evidence to the police?
The most secure buildings have a security system which is made up of layer upon layer of different measures that work together to make sure all aspects of the business are protected.
- Perimeter security
One of the best ways to keep your business secure is to make sure criminals can’t even get near the building. Perimeter security includes barriers, bollards, road blocks and security gates. As well as being a strong deterrent, perimeter security enables you to protect your whole site not just your building.
When combined with an intruder alert solution, such as a perimeter intruder detection system (PIDS), it is a robust way to prevent and detect unwanted access to your site.
Another strong deterrent against crime, CCTV can prevent crime as well as record criminal actions. Modern HD CCTV can be wired or wireless and is far easier to monitor, record and store than ever before as management is enhanced from home or anywhere in the world via phone pc or tablet. To take it a step further, CCTV Analytics can be employed. This can include technologies such as license plate recognition (LPNR) and even facial recognition – to alert you of specific unwanted individuals. Your CCTV should be installed by an expert, a good security surveyor will know the best places to locate cameras for optimum coverage and protection.
- Access Control
You should be able to control who can gain entry to your premises, and once inside, regulate accessibility to parts of your business. When a commercial premise has multiple employees and customers who need freedom of movement, it is time to think past a lock and key solution.
Video intercoms are a useful way to see, as well as hear, who wishes to enter your property. Access control tags can also be used – and it is a good idea to make sure employees’ and visitors’ entry only allow them access to the areas that they need to be in. Photo ID cards are also a good way to quickly check a person is permitted on site. Of course, IDs and swipe cards can be lost or stolen, for higher level access control, biometric or fingerprint recognition gives enhanced entry security.
- Talk to your team about security
Employees need to understand the importance of security so you can work together to protect your assets and each other. Devise a clear set of easy to follow security procedures and communicate the policies to all staff.
Warn your team about common methods of breaching security, such as tailgating (people following legitimate entry). Everyone should be aware and reminded to stay observant, this way staff can make sure they don’t allow an unauthorised visitor into a restricted area or have their pass code observed by a bystander.
- Practice what you preach
Set a good example of best practice security. Make sure any access codes you have are changed regularly and don’t forget to change or remove them when a member of staff leaves your employment. If you’ve invested time and money in security – don’t forget to keep your systems maintained. Most security systems work best when checked and serviced regularly.
And finally, make sure you close the windows and remember to turn on your intruder alarm when you leave the building!
About Chris Lewis Fire and Security
Chris Lewis Fire and Security is an experienced and award-winning company with a team skilled in designing and installing fire and security systems for commercial offices, retailers and licensed premises. We cover anything from access control gates to CCTV systems, and everything in-between. Why not call us now and get your free security audit.
Talk to us about an integrated fire and security system
To find out more about how to protect your business, upgrade your system or maintain it, get in touch or call us on 01865 782 444.
Smart alarms and smart CCTV security solutions that make it easier than ever to monitor your property
Smart alarms are a new generation of intruder, motion, door contact and CCTV devices that enable you to keep a close eye on what is going on in your home. These systems can be either wired or wireless.
What makes them really special is their secure cloud server and the fact that you can control your smart alarm from where ever you are in the world. These systems communicate with a secure app on your tablet or smart phone – so you can easily view and be notified of activity at your property.
Key features of a smart alarm:
- Easy to monitor on an app
- Store data on a secure cloud based server
- Can be wireless or wired
- Can send you email notifications when activity is detected
Smart alarms and smart phones
There are many advantages of being able to monitor and control your security system from anywhere.
Imagine, you’ve have a regular cleaner, gardener or neighbour visit your property. Perhaps they forgot the alarm code – not a problem, you can de-activate your system via the app and re-activate it remotely once they leave the building. Furthermore, if there is a certain area of the house they you do not allow access to, you can set up an alert to let you know if a room, or even a drawer, has been opened.
And this system also works in parallel with smart CCTV. So, if there is unusual activity in a room, you can be notified and can instantly view the CCTV footage to see if it is your neighbour feeding your cat or an unwanted intruder. We install top brands such as Hikvision and Texecom.
You can also monitor the fire protection and CO2 levels at your property and be warned of any smoke or high carbon monoxide at your property.
Holiday peace of mind
One of the best benefits of this comes when you are away from home for a longer period of time. Knowing you can quickly check that everything is secure, by taking a quick look at your phone, gives you so much peace of mind. So, if you are relaxing on the beach and suddenly fear you’ve left a window open- you can just grab your smart phone, find out and relax again.
Total home integration
Chris Lewis Fire and Security works closely with our sister company Chris Lewis Smart Home. Between us we have a vast smart tech knowledge base and years of experience. You can benefit from all this expertise by having all your security, fire and smart home technology fully integrated – so you can monitor, control and adjust everything – from intelligent lighting to your driveway gates. Its total and easy control, all at the touch of a button.
Talk to us about an integrated fire and security system
To find out more about smart alarms, integrate your fire, intruder, CCTV or access control system, to take over the maintenance of your existing system, or just to get some friendly advice from a qualified installer, get in touch or call us on 01865 782 444.