The Internal Service Sales role is a full time position to follow up and quote for either remedial or new installation works following field service engineer corrective or preventative visits.
They will log, quote for and track service enquiries / engineer leads producing regular reports to demonstrate success of each sales channel.
They will answer and follow up on enquiries from inbound calls and on-line leads (Email/LiveChat).
Targets are essential and the position will hold both direct and team sales targets.
The role will also consist of working closely with the engineers on developing their competence in creating new leads and spotting opportunities as well as working with and monitoring the engineer lead scheme.
Communicating with the small works team to co-ordinate and book in installations at client’s request.
Working closely with contracts team to secure new maintenance contracts and generate service works.
Identification of potential sales leads or remedial works from previous days call report and live engineer inbound phone calls.
The production of designs, quotes, and the following up of quotes over the phone and by Email/letter.
Strong negotiation skills required in order to secure quick turning business
Responsible for communicating with existing clients to discuss works required, inform of costs involved and secure client authorisation/take payment from client in order to proceed.
Able to discuss audio visual/home automation leads to pass onto our sister company (Chris Lewis Smart Home), and to use these opportunities as a platform to promote the CLFS business (and vice versa)
Hours of work are expected to be Monday to Friday 8.30am – 17.00pm although you will need to work the hours required to make the role a success.
Internal management of large service accounts
To apply for this role
If you are interested in this role please email us your CV and covering letter telling us why we should recruit you for this position.
Chris Lewis Fire & Security is a leader in innovative fire and security solutions. We are recognised as the number one provider of fire and security installations for domestic and commercial premises in Oxfordshire, Berkshire, Buckinghamshire, West London and surrounding areas.