The Sales Support Administrator role is a full-time position who will assist with the internal sales team and field sales team with administration tasks such as database entry for new customer enquiries, production of quotations and specifications, answer and follow up on enquiries from inbound calls and on-line leads (Email/LiveChat). Targets are essential and the position will hold both direct and team sales targets.
Taking the inbound sales calls (1st Contact). Taking as much information from the customers and accurately handing over messages to the relevant sales person.
Accurately turning enquiries to won and processing through to the install/service team or customer services to allow them to progress the works.
Accurately inputting the weekly sales totals on the sales board
Type and dispatch all proposals, specifications and takeover & maintenance packages to Company standards within 24 hours of the quote being received. Utilise and report ‘quote log’ on a weekly basis.
Typing and sending all installations order confirmations along with invoices and relevant documentation.
Picking up internal & external calls to other members extension if they are not available.
Taking and processing card payments for customer deposits.
Dealing with customers queries via telephone, email or letter and Livechat.
Utilise the CASH system to make notes of all telephone calls received and made, adding notes to enquiries from customer discussions.
Confirming appointments with customers and scheduling appointments on the sales team diaries.
Logging new enquiries and create enquiries for contractor projects and send copy proposals on receipt of info.
Ensure all messages received from customers are logged and returned within 24 hours.
Preparing the enquiries sale for the Job Costing handover to the installation department.
Provide organised holiday cover for all sales team administration requirements.
Hours of work are expected to be Monday to Friday 8.30am – 17.00pm although you will need to work the hours required to make the role a success.
To apply for this role
If you are interested in this role please email us your CV and covering letter telling us why we should recruit you for this position.
Chris Lewis Fire & Security is a leader in innovative fire and security solutions. We are recognised as the number one provider of fire and security installations for domestic and commercial premises in Oxfordshire, Berkshire, Buckinghamshire, West London and surrounding areas.