The Service Engineer role is offered as a full-time role in the business to carry out the both maintenance and support of Chris Lewis Smart Home and 3rd party installations of Audio Visual, Lighting Control, Heating Control, Network, Home Automation and Cinema systems throughout domestic and commercial premises. Also to perform installation duties for service “small” works installations.

    Key Responsibilities:

    1. To work on-site as a residential and commercial AV installation Engineer, working on a wide range of projects within the installation team, within a given timeframe
    2. To provide support of home automation and audio-visual systems installed in the field. Including support takeovers of 3rd party installations.
    3. General installation and cabling work including mounting of projectors, TVs and speaker systems
    4. Keep up-to-date on technical requirements and industry standards, identifying training needs
    5. To work with and modify installation drawings, schematics and system audit documentation
    6. Ensuring systems are installed to a professional level and that all work carried out is to our design and client’s needs.
    7. Ensuring issues are dealt with correctly and efficiently and report/escalate where required.
    8. Identifying opportunities and generating leads for system upgrades and maintenance support contracts
    9. Contact with customers, visiting customer premises where care must be taken at all times to respect the client’s property and confidentiality, and ensure the right company image is portrayed

    Reporting Lines:

    Reports to the Operations Manager

    Key interdependencies / collaborations with other teams in the organisation:

    Project Managers, Service Coordinator, Service Engineer


    Must hold a full valid driving licence for the UK

    Control4 Automation Programmer – essential

    Lutron Homeworks QS – essential

    Lutron Quantum – desirable

    CEDIA ESC-T (or equivalent) – desirable

    AMX and Crestron programming knowledge – advantageous


    Must have a good working knowledge of home automation, audio visual, networking and/or general electronics

    Must have working knowledge of Microsoft Windows & Office products

    Observable Values and Behaviours – internally and externally as per the core value matrix:

    1. Professionalism
    2. Teamwork
    3. Commitment and Ownership of results
    4. Communication
    5. Company and self-growth
    6. Customer Focus
    7. Integrity


    At least 2 years’ experience in a similar role

    Physical requirements:

    May be required to work at height and use power and hand tools. Some heavy lifting is required in relation to the safe installation of large/heavy items. May need to work outside on external systems and minor groundworks

    Working environment:

    Working on commercial and residential building sites, as well as finished buildings. Some office based work as required. Travel between sites in a company vehicle. Work completion via electronic call dockets. Some out of hours working as per the On-Call rota.

    We believe strongly in the importance and values of equality and diversity as expressed in our strategic aims and our core values. We are committed to promoting equality of opportunity for our staff and to the understanding of our diverse community and recognising the value of each individual’s contributions. We are fully committed to equality of treatment for our staff and other service users, regardless of disability, race, gender (including gender reassignment), age, sexual orientation, religion or belief and will not tolerate any form of discrimination.

    Role Specific Personality Traits:

    Friendly and professional manner at all times.

    Problem-solving, logical mind-set

    Ability to troubleshoot technical problems and contact technical support if required.

    Able to work well under pressure in a small team environment and be comfortable talking to high net-worth clients.

    Excellent communication skills to inform both team and client

    Motivated self-learner to keep up to date with relevant hardware, software and practices

    Beyond the role – Citizenship, Collaboration and Initiative:

    1. Willing, within reason, to support others by engaging in activity beyond the role described above.
    2. Invest in and evidence your own self-development. Consider making this an hour a week.
    3. Observing and upholding H&S standards and the core value matrix that captures the company culture.

    If you would like to apply for this role, please email your CV and covering letter to us.