Background Information

    The Bournemouth International Centre (BIC) was opened in 1984 as a multipurpose conference, entertainment, exhibition and leisure venue at a cost of around £19.5million. By 2000 it had firmly established itself as one of the UK’s leading venues of its type and a massive £22 million expansion and redevelopment programme was agreed, making the BIC the largest venue on the south coast when it reopened.

    From the Client

    “I am incredibly impressed with the quality of service that Chris Lewis Fire & Security has consistently delivered. I am already looking to expand the opportunities to work with them on projects in the future and wouldn’t hesitate to recommend them.”

    Peter Woods, Operation and Security Manager

    Project Overview

    When the maintenance contract for the BIC’s security system came up for renewal, Operation and Security Manager, Peter Woods, was tasked with putting the contract out to tender.

    Peter Woods commented, “As part of Bournemouth Borough Council’s ‘Efficiency Review Programme’, and as the budget holder responsible for security at the BIC, I was asked to challenge the current maintenance contract in terms of value for money, efficiency and approach.”

    The security system at the BIC is extensive and includes a CCTV system consisting of 153 cameras and ten monitors, a large Apex intruder alarm system, an intercom system that incorporates the BIC and its car park, five disabled refuge stations and 28 access controlled doors.

    The maintenance contract also incorporates the security systems installed at the Pavilion Theatre, which include CCTV, intruder alarm, and door access systems.

    Three companies were invited to submit proposals and Chris Lewis Fire & Security was delighted to be awarded the 12-month maintenance contract. Peter Woods continued, “The engineers that attended the site visit demonstrated outstanding professionalism and knowledge and we were very impressed with their flexible approach and the comprehensive proposal they submitted.”

    The Solution

    Following a detailed inspection of the security equipment, we worked closely with the BIC’s Operation and Security team to ensure our maintenance proposal met with their specification and criteria.

    The depth of knowledge, skill, and experience of our engineers, combined with our ongoing investment in technology ensures that we deliver a professional and proactive maintenance service to the BIC and Pavilion Theatre.

    How the Client Benefitted

    In conjunction with quarterly maintenance visits, we provide the BIC with a highly responsive service to emergency call outs. The BIC has 24/7 access to our help desk where immediate assistance can be provided over the phone by senior engineers who will initially endeavour to resolve the problem remotely. If needed, an engineer will be despatched, with a full brief and equipment to resolve the situation as quickly as possible.

    The Agreement Includes;

    • Assessment of the systems condition and advice on any faulty equipment and costs for replacement
    • Four scheduled service visits per year to each site
    • Unrestricted emergency call-outs, with agreed call out and remedial work fees. Maximum four-hour response to all emergency call outs, 24/7, 365 days a year.
    • Replacement equipment held in stock both on-site and at our offices to ensure engineers have immediate access to system components

    Peter Woods added, “I can sincerely say that Chris Lewis Fire & Security demonstrate the highest level of professional service. Their investment in mobile technology means that even before the engineer has left the site I have a job sheet on my PC which provides a detailed report of action and advice. They’ve given me complete confidence in their service, which in turn provides me with absolute confidence in our security systems.”